How did you get started in the financial services industry?

As a student, I used to get summer jobs in various ‘open outcry’ exchanges like LIFFE, the London Metal Exchange and the International Petroleum Exchange in the city of London. It was very exciting with lots of yelling and shouting, as transactions were conducted in trading pits – an experience as far away as you can get from today’s online trading environment.

This led me to spend a couple of years at the Chicago Mercantile Exchange. During my time there, I came to interact with traders who were starting to build algorithmic trading systems, something that has developed exponentially over the last twenty years and is of significant interest to me personally.

On my return to London, I worked for one of the largest forex and CFD brokerage firms as a dealer and risk manager and have since set up various operations for companies in this sector, culminating in setting up the London office for Tickmill.

What does regulation mean to you?

A cynic would say that regulation hampers the growth and profitability of a company and many people see it as a problem. Personally, I see it as an opportunity for Tickmill to shine; an opportunity to build trust with our clients, partners and regulators. We are proud to have dual regulation, having been recently authorised by the UK’s Financial Conduct Authority, which can be considered as a gold standard in the industry.

What is it that traders want from an online trading provider?

Fundamentally, traders are investing in forex and CFDs to make money. Anything that distracts them from this goal can be considered detrimental. So, what are the elements that can ensure a seamless trading experience? These would be full transparency, fast and reliable execution, smart technology and diligent customer service. Traders also want to know that their online trading provider is a regulated, solid, reputable and well-managed firm because, at the end of the day, they are placing their funds with them.

What differentiates Tickmill from other brokers?

Tickmill’s strapline “We want traders to succeed” encapsulates what we believe in. Our promise to our clients is evidenced by our continued investment in infrastructure, technology and customer management systems to ensure that we can offer a distinct trading experience.

We have an incredibly dedicated and talented team of professionals, who all share the same goals and aspirations to make the company the success it has become. At Tickmill, we work hard to earn and keep our clients’ trust by delivering better products and services, as well as an outstanding customer service.

We like to be innovative, so we are constantly thinking of how we can improve and create something that helps our clients to trade better. We are always on the lookout for innovations that we can adopt and we are open to new ideas, wherever they come from.

Who are your clients?

We are a global brand with clients from all over the world. We are now particularly pleased to secure the FCA licence, as it allows us to build on our extensive client base and expand our business in the competitive European markets. We cater to the needs of a wide range of retail and institutional investors; from individuals who want to trade CFD asset classes, to professional traders and managers up to small companies. It is a diverse clientele, all looking for different offerings but share the same need for exceptional customer service.

What are the essential ingredients for success?

The most important factor of success is the team of professionals working within the organisation. A team with the right culture, foresight and goal-oriented approach can achieve almost anything.

The second element is technology. We operate in a technology-driven, constantly changing industry, so we need to keep abreast of new developments to maintain our leadership in this area.

Third, it’s all about trust. We trust our clients and partners and they trust us. It’s about doing what is right and not just talking about it.

What lies ahead?

Our industry will continue to evolve at a rapid pace. Our mission is to lead the way in enhancing our customer service, product offering, trading tools and education. We have the foresight and ability to make this happen. We have the trust of our clients. We will succeed.